Should you not be satisfied with your purchase, you are welcome to return it to AFM Downia for an exchange of product or refund of the product purchase price.  Postage and handling costs are not refundable, and additional shipping and handling costs will be incurred in sending the exchanged item.

Products will only be accepted for exchange or refund providing they are returned in their original and unused state and within 5 days of purchase. This is due to Occupational Health & Safety. This is a protection in place for you as well as the health of our team.

Phone Downia on 02 9756 2099 to get a Return Authorization Number. This number is essential as no claim will be processed without this number. Our friendly Customer Service Team will discuss this issue with you & discuss the next steps involved in processing the claim.


All items are carefully checked before they are dispatched. However, if you find your item/s are faulty please contact us within 5 days of receiving your item/s so as we can authorize a repair or replacement. All items are covered by manufactures warranty and varies between different products. .

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